Hi cfmmcl31, Thank you for reaching out to us in our community and welcome, glad to hear you are thinking of joining us in your new property, you can speak to our Sales team on 0800 183 1234. Ready to kick off? Let's get you set up with QuickStart. Virgin Fibre Areas only. then you'll need a. Delayed Installation in QuickStart, set up and connections 5 hours ago; Have a self install kit arriving tomorrow but still no tracking number in QuickStart, set up and connections yesterday; I am not getting my virgin broadband confirmation date in Networking and WiFi WednesdayNov 25, 2013. #VirginMedia #VirginMediaQuickStart #V. Chatter and natter. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install). On Friday I signed up for a new account to provide M256 broadband (self install) for my daughter's new student let in Cardiff. New Install Assistance. Red light means a connection issue. 5Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period September 2022. Switched On Families. )In this video, I am showing the sta. Or you may be quicker than average! You won’t be involved the whole time. I also didn't receive any email with tracking number or anything. SHARE. We’ll be in touch within the next 3-5 working days. 20 You can use your Virgin TV box remote to control theTo connect to the Back-up Hub, head to your device’s WiFi settings and select the Back-up Hub’s network name (it’ll start with ‘Huawei’), then type in the WiFi Key. on 01-10-2022 20:14. Called customer service and they needed account number which I don't have as I'm a new customerIf you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin media expect me to pay £8 a month for booster boxes, I have declined this as I am already paying for a service that I am not receiving. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. However, if you have an existing Virgin Media connection, they offer a self-install package called QuickStart. 2. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. The. Hi Thank you for reaching out to us here, welcome to the community. 2. Virgin Media. We’ll send you a reminder email closer to the date too. They promise an early date to get you signed up, then decide if they can deliver. If you see two software update options available, choose the one you want to install. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?If it's a self install, the hub will be delivered by Yodel, and lord knows when it will arrive - if you get it in eight days and all is working you should consider yourself exceptionally lucky. I’m just wondering if the self-install kit will be deliv. I recently moved to a new place and have ordered broadband self install kit. Hi, I wanted to bring up an issue I've been experiencing with my recent order from Virgin Media. Thu Aug 18 2022 - 05:00. Not a single communication email has been received for the delivery. in Networking and WiFi Sunday; Not able to self install in QuickStart, set up and. Download the free Connect app for Android devices. Yesterday I was supposed to. I also didn't receive any email with tracking number or anything. . Technician: No extra cost – If QuickStart’s unavailable. . I would like to have some help from here. I ordered and paid the initial fee for a contract with Virgin Media Broadband. Information correct at 05/2017 Re: Self install issue. Engineer installations. Once connected, the service blends live TV, catch up TV and on. Options. How to get up and running with QuickStart. Speed Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Up to 3 WiFi Pods if needed. Security matters. Step 3. Plug the cables in. I can’t get through to customer services as I don’t have an account number. Hi, I am a new customer and ordered a QuickStart self-install pack on 1st Sep. You have the required socket which is in photo 3 (the one high up on the wall). We would like to show you a description here but the site won’t allow us. Can anyone help?Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media services are only available in eligible Virgin Media network areas. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. It'll now arrive with you on. In regards to your set up, it would be handy if you're able to share any pictures of the cabling you have from the flat you're due to move into, so we can take a closer look. Before subscribing people to your distribution list, please:Options. TV 360 and home phone not currently available in 2022/23 network expansion areas. Hi there, I have recently signed up for broadband and selected the self install kit for delivery. SpeedHi there, I’ve just moved in to a house and just waiting for my VM install pack (it’s gone to the wrong address, but that’s another story!) I’ve checked the cables here as the previous owners had VM and all I can see on the inside of the property is 1 white cable with what looks like an f-plug end o. We suggest using our online self-serve options first, as the quickest way to get any help you need. I got a self installation kit today which I’ve set up but hours later I still have no internet connection. QuickStart self-install pack delivery delayed by over 1 month. However, I'm facing a challenge as I haven't received any. Hello I ordered a self installation kit last week to arrive for the 11th of September, however, I have not received the package nor any other information apart from my pre-contract documents. Then, drop it off at a Yodel store. Extremely poor service. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. If you’ve ordered one of our TV boxes, it will need to be signed for by someone aged 18 or over. The coax cable from the study can be used for the other 360 box in the kitchen. 0. Virgin Media. It's less widely available than some other providers, at 52% national coverage compared to 97% of the country that can access. Available with M50 broadband or faster. No setup fee. The box is. indd 7 23/06/2016 14:17. An enthusiastic and self-motivated individual who enjoys applying strategic and creative thinking across projects to achieve commercial objectives, brand. Entertain me; Broadband Deals. Step by step guide to installing your Virgin Media broadband and Hub 3. This can be changed for a number of reasons, if you. No setup fee. Well, It looks like I'll have to scour the Internet, or maybe get a hold of one of those virgin media self-install packs, since they come with a coaxial lead with a built-in isolator. try contacting the pre-installation and delivery team on 0800 052 1734 for further info or the activation number on 0800 953 9500 . Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Where a customer agrees to self-install their Virgin Media service, the required equipment will be sent to their home, unless an alternative delivery address, Click-and-Collect or Retail store collection is chosen. Placed an order and the lady said we were eligible for quick start self installation. Do: use the Connect app to run a super-intelligent WiFi home scan. Virgin Media Gig1 Fibre Broadband (avg upload speed 104Mbps) vs UK 24-hour average upload speed (15. The Stream box plugs into your TV, making it super easy to set up and install yourself. Post up some photos of the connection boxes. Strong leadership skills to drive cross functional teams throughout the project lifecycle of a product to deliver high quality. Up to 14 days delivery – If we need to close someone else’s Virgin Media account at the. Sounds like the has not been activated, try: Equipment activation on 0800 953 9500. Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. This results in me not having internet for 9 days, when I need it fo. Virgin Media Help - Get help, tips and advice to m. Excludes broadband faults and broadband network outages. on 24-05-2023 16:40. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Virgin Media; My Virgin Media; Shop;. Step 4. Thanks, James. Entertain me; Broadband Deals. Virgin Media; My Virgin Media; Shop;. Your QuickStart pack will be delivered by courier within three working days (four days for Northern Ireland). Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals If it already has been - either because you're a previous customer or someone who lived in your home before you was - then you can use the Virgin Media QuickStart installation to get going. Virgin has said the device will be available as soon as tomorrow (April 27) for a one-time activation fee of £35. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins From £ 38 a month. Phone line - 5 mins. Can I have engineer visit and setup it? Thanks. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Joining in Options. indd 3 09/03/2016 12:48About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Networking and WiFi. Explain what needs to be done and book an engineer visit. 0 or 3. Call the pre-installation and delivery team on. I did the self install pack but you could have that if you have had virgin in the past . Virgin Media Help - Get help, tips. Step 1) Create a distribution list in your Address Book. on 09-08-2023 11:24. However, checking the property’s inventory, I noticed that there is an Openreach phon. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Learn about QuickStart - Virgin Media's self-installation service. £8p/m extra or included with Gig1 or Volt. New Install Assistance. Call the Pre-installation and delivery team on 0800 052 1734. You’ll find some simple step-by-step instructions telling you how to set up each of your services. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. QuickStart, set up and connections. Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. This promotion means you won’t pay the usual setup fee of £35. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. It's their standard procedure I'm afraid. Got my virgin media self install kit but I don't have a virgin socket. Simply ring our friendly customer service team. " Based on this, I continued with the order and delivery was set 1st June. Up to 3 WiFi Pods if needed. This means I also can't phone into. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Security matters. Stay safe online. We would like to show you a description here but the site won’t allow us. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. These prices are for new customers only. Sorry to hear you have been having issues since your self-installation. D01 C9W8. I would like to sign up within the next 24hours to take advantage of a deal but I won’t have access to the property until the end of the month. Credit will apply if Virgin Media fails to deliver the equipment by the agreed delivery date and the customer notifies Virgin. I had virgin back in 2008. 99. If you're struggling with your math homework, our Mathematics Homework Assistant can help. You may need to use the. Welcome to Virgin Media SSID) ORD HANDY TIP: When you are noting your SSID details (network name and password), make sure it is the ‘Wi-Fi 2. Follow these steps to install your virgin Media Broadband, TV and Phone service. Also, I haven't received any further communication from Virgin Media. Thanks for your post and a big welcome to the Community. Security matters. D01 C9W8Of course I was told to go back to the store and the circle continued. Tudor. I need a new HUB for the telephone migration, my question is do I really need to take a day off work (which will in effect cost me over £100) , or can I have a self install as I have done every other time I have had a new modem. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List – add a List Name and your contacts’ names and email addresses > Create List. (beginning 01, 02, 03) & UK mobile networks. Also, I haven't received any further communication from Virgin Media. You'll also receive your contract either by email or by post to check and sign. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Account - Mobile. in Email Saturday;We would like to show you a description here but the site won’t allow us. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 05-12-2022 17:10 - edited 05-12-2022 17:10. . On your day install we will require:Step 1. Thanks for reaching out to us and welcome to the Community Forums. Mark as New; Bookmark this message; Subscribe. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play box powered entirely by the company’s superior broadband. You can have it posted to your home or collect it. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. indd 3 09/03/2016 12:48Virgin Media installation times Virgin Media has its own network, but installation times are similar to Openreach network providers, at approximately 14 days for a new customer. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). dante01 Distinguished Member. The engineer will bring everything needed to install your Virgin Media services on your chosen day. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Call the Pre-installation and delivery team on 0800 052 1734. Then. 0 Kudos. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The agreement. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies,. £8p/m extra or included with Gig1 or Volt. Your QuickStart pack will be delivered by courier within three working days (four days for Northern Ireland). Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. . The box is. No phone line. Otherwise you would find a delay of weeks or months. Got my virgin media self install kit but I don't have a virgin socket. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Go to solution. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media Help - Get help, tips and advice to m. If you see a blue screen asking for a password, ignore this page to go straight online – or if you want to manage your Back-up Hub’s settings, just pop in your. today). Hi, I’m moving house and looking to sign up with Virgin to provide my broadband at the new address. Anyway, thanks for the help. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Reduced its carbon footprint by 7% in. So I was supposed to received a router and self install on the 26th. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Security matters. Receive your new router in the post. Virgin Media services are only available in eligible Virgin Media network areas. Hi . I’m just wondering if the self-install kit will be deliv. Options. Virgin Media services are only available in eligible Virgin Media network areas. I have gone to attach the cable to the wall and it looks like it's a screw fitting. Perfect for streaming. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. Sign in . . Discount Codes Last Tested: 15 November, 2023. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. I ordered a tv upgrade and maxit package and received two emails but none of them allow me to sign anything and it’s showing “ no orders or installation. New customer, trying to self install my hub and 360 box. The light is flashing green the long bottom one but the manual says it should be white? Im a little confused if its working or not thanksIf you’d like to cancel or change an order, you’ll need to contact us. To do this, you’ll need to wait until you receive your tracking email. Account - Mobile. 13 minutes ago. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Everything you need will be at your doorstep with easy-peasy instructions to get you connected. Push the white cable (from the old Hub) into the back of the new Hub. Without WiFi in the new apartment. I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. VM have rescheduled a second delivery, but tbh even the customer service. Joining in. A master socket is the main socket for the phone line in your home, not an extension socket. Just be aware that changing installation or delivery dates might affect your Virgin Media start date and your first bill, but don’t worry – we’ll let you know if it does. thank you. The UK’s most popular channels, Catch Up services and built-in apps, in one place. This promotion means you won’t pay the usual setup fee of £35. Joining in Options. Broadband, TV and Landline offers. . They promise an early date to get you signed up, then decide if they can deliver. Self-install. Explain what needs to be done and book an engineer visit. Virgin Media services are only available in eligible Virgin Media network areas. 4. We’ve now made business broadband installation so easy you can do it yourself. Our Virgin TV V6 box and TV apps, Virgin TV Go and Virgin TV Control, let you watch TV your way. Now if you choose our 1 Gig or 2 Gig broadband packs, we’ll guarantee an ultrafast, seamless broadband experience in all areas of your home at no extra charge. These prices are for new customers only. . This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The. Manage Your Account. You will need to use VM supplied coax cables from the. My Virgin Media App. Information correct at 05/2017Hi, I purchased a self install pack as a new customer & had booked the delivery for today. Meanwhile I have not even received my account number to at least sign up and get an update on my order, neither have I received an email from Yodel, I. Up to 14 days delivery – If we need to close someone else’s Virgin Media account at the property. If you’ve arranged for a technician to visit but changed your mind and want a QuickStart self-installation pack instead, give us a call on 0345 454 1111*. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. £5. D01 C9W8. When you’ve got your QuickStart kit, we’ll activate your account and you can start installing your Virgin Media. It’s been 4 hours but still green light is blinking but it says that it should be setup in 30 minutes to 2 hours and light will go white but after 4 hours I still see green light blinking. Feel free to pause at other times, too! First, we need to get you activated. Yes I have a coaxial cable installed by the Virgin engineer. phone yourself. Virgin Media services are only available in eligible Virgin Media network areas. Expand user menu Open settings menu Open settings menuVirgin TV V6 box Splitter Power supply Power supply Wall socket Activate Follow the step-by-step instructions to install your new Hub and get your broadband connection working. I could connect it in my house self install. Thing is, I've been to the house, Virgin haven't, and I am 99. I have asked VM but have been told that it must be an engineer install, but not why. My problem is that the site the Hub will be placed is some 3 meters plus from the wall box. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Re: Changing delivery address of installation pack with account number in QuickStart, set up and connections Monday Self installation delivery in QuickStart, set up and connections Sunday TopThe delivery date is prior to when I will move in, so I need to change the delivery address. I don't longer work there. Further exclusions & legal stuff apply. Customers must sign up to Direct Debit at point of sale and choose self-install €30 activation fee applies. Mbps average. Stay safe online. If you’re looking to review your bills, make a payment or check your usage you can do all of that within My Virgin Media, which is available to all our existing customers. 0 Kudos. However, we couldn’t locate the wall socket in our place. See where this Helpful Answer was posted. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the. On your installation day, your engineer will arrive in a. . . No setup fee is available on all bundles, broadband & phone, and broadband only packages. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. . Tried looking but can't see a way to book an engineer for this? Call the pre-installation and delivery team on 0800 052 1734. So I was supposed to received a router and self install on the 26th. *. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 4Ghz’ that you select. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Post up some photos of the connection boxes. Sorry to hear you need some additional support with your installation due to missing some sockets required. With QuickStart, you can get your broadband up and running as soon as you get your kit through the door. But apparently their system will not allow a self install they say it requires another engineer visit at a further £35. Account - Cable. Could an engineer be arranged to install please as my account is due to go live today. But since then I still haven't received the pack or any tracking code from Yodel. Mobile Your Account. These prices are for new. k. If it’s not a technical issue you need help with then we’re here to support you on. Virgin Media. . I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. I have just signed up again. Download the free Connect app for Android devices. Tap Install Now. I've received nothing further to confirm the delivery date, any communication today regarding delivery and nothing arrived. Reply. £35 setup fee applies*. Solve math problem. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. On the day of activation, connect your new router to the master phone socket. Turn on and start the hub. Just joined. you take control of your Virgin Media life. You can get speeds of up to 1,000Mbps, but it's only available to 58% of households – enter your postcode into our Broadband Unbundled. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've been waiting for the self installation and never came also not heard from them since. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Virgin Phone Switchover. You call the shots—set up your Internet yourself, safely and conveniently. Virgin Media Ireland has made a substantial expansion to its reach in the broadband market through a new network deal with ESB-Vodafone joint venture Siro. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Virgin Mobile package. Download the free Connect app for iOS devices. Hello, My self-install pack didn't arrive on chosen delivery date. QuickStart self install available Virgin Media Hub 3. This option is not available for Virgin Media: Tivo® Service and homes that haven’t had cable services for a while, so check first to see. I can’t to sign in to my account as I do not have any account information. £95 Voucher 171123; Average speed* 132Mbps; Offer ends 23/11/23; Buy this deal See all Virgin Media deals. Browse Virgin Media Virgin Media Community. Below is why. Select the correct HDMI input for your box. I later received a "gone away form" on Friday. The. 0 Kudos. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----John----- I do not work for VM. Set up a guest network. Explain what needs to be done and book an engineer - 5321715. Compare TV, broadband and phone; Oomph bundlesOptions. We ordered the virgin media broadband kit for self installation. Just need Sales team to send me a self install mini tv box. Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products. Exclusive student broadband deals with an '. which will give you a general idea of VM fixtures and fittings. Passionate about driving new digital products through end-to-end development life cycle to meet user requirements. Regards Paul. Install your TV Virgin TV V6 box remote (do not pull red tab) 2 Cable adaptor Ethernet cable 9. Do: use the Connect app to run a super-intelligent WiFi home scan. Find out more. If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Everything you need will be at your doorstep with easy-peasy instructions to get you. Reset Hub password. I am getting the new router some time next week. On the agreed activation date, plug your router into the master phone socket using the cables provided. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. 10. WiFi hotspots.